100% worry-free guarantee
Our 100% worry-free guarantee encompasses everything we do. Satisfaction Guaranteed!
As with all your dealings with The Curtain Rod Store, you can expect the very best customer service when you need to make an exchange or return. We want you to have a great ordering experience with us. Our 100% worry-free guarantee ensures that we will not rest until you are completely satisfied.
Our return policy
Please inspect your order as soon as possible upon receiving it. Contact us immediately if you have received the wrong product or quantity, if there is damage to your order, or if an item is missing. We will work with you to replace or correct your order.
If you would like to exchange or return any part of your order because it wasn’t what you expected, contact us. Please return products in resalable condition with all of their parts, including any mounting hardware. We cannot accept returned items that are used, washed, or items that have missing or damaged components. Refunds will be made to the credit card you used to purchase your order, excluding shipping charges. You will be responsible to pay shipping charges to return the item.
How to return or exchange your order
- Please call us at (800) 624-6763 to process your return or exchange with one of our knowledgeable customer service representatives.
- You can also send us an email to Info@CurtainRodStore.com, but please be aware that we are not responsible for misdirected emails. We cannot help you with your return or exchange if we do not receive your message.
Most of the time, we will ship your order within 48 business hours unless the products are out-of-stock, in which case we will notify you immediately. At this point you can either wait, cancel, or we can find you a replacement item.
Shipping and handling charges will be added to your purchase based on the weight and/or number of items ordered. They will be added to your cart when you pay for your order on our website. You will have an opportunity to see the shipping charges before you complete your order.
All U.S. orders in the 48 contiguous states will be shipped via standard UPS Ground service. 2nd Day Air delivery is also available for an additional cost. Please contact our customer service department at (800) 624-6763 to arrange for 2nd Day Air delivery. Customers in Alaska, Hawaii can only use UPS 2nd Day Air.
Please note that UPS does not deliver on major holidays, Saturday or Sunday. Please take this into account while placing your order.
Special free shipping offer
Visit our Facebook page to stay up to date on our latest products and offers. “Like” The Curtain Rod Store on Facebook to receive free shipping on your order! This offer applies to standard UPS Ground delivery only.
Customer service is paramount to us, and any customer who wishes to make a change or cancellation will be treated as well as our paying customers are. We make sure you know that service comes first, and as usual, our 100% worry-free guarantee means that we will listen and work with you. Here is our simple cancellation policy.
Understanding our cancellation policy
We process orders quickly after we receive them. For that reason, and because some of our products are custom-made, changes or cancellations to orders can only be made for a period of 12 hours after you have finalized your order online. If you cancel your order during this 12 hour period, we will refund your money. If you have exceeded the 12 hour period, we will be happy to check the status of your order and honor your request if we can. If we cannot cancel or change your order because it has already been processed, please refer to our generous return policy once your order has been received.
On rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. When a manufacturer contacts us about a delay, you will be contacted that day. During these delays you are also welcome to cancel your order for the items that have not yet been made or shipped. We reserve the right to cancel or reject any order, at our discretion.
How to cancel your order
- The best way is to call us at (800) 624-6763 and change or cancel your order with one of our courteous customer service associates.
- You may also email us at Info@CurtainRodStore.com. However, we are not responsible for lost or misdirected emails. We can’t cancel or make changes to an order if we didn’t get the email.
We use trusted third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, mailing, emailing, etc. They only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by us.
We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any personal or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.
In some instances, we collect data through cookies, web logs, web beacons (also known as pixel gifs or action tags) and other monitoring technologies to enhance your browsing and shopping experience on our website. “Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our website. Web beacons are small strings of code placed on a web page or within an email for the purpose of transferring information.
We are committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address: The Curtain Rod Store at 2676 Ridge Rd., Elverson, PA 19520; attn: California Privacy. Please allow up to 30 days for us to process your request. We are able to respond to one such request per year per customer.